Heriot-Watt University has recently moved to a centralised admissions system. The session will explain how we went about this and provide detail on the process mapping exercises that we undertook along the way. You’ll hear why we did this, how we did it, who was involved and what we’ve achieved. We learnt a lot about our processes along the way and now, using Lean and Six Sigma techniques, hear about how we plan to embed continual improvement and development into our daily business.
Learning outcomes
By the end of the session, delegates will understand: