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UCAS\Discovery Adviser booking guide

Use this guide to help you manage your group booking(s) for UCAS exhibitions.

Already booked your group?

  • You will have made a group booking for an exhibition which will include a personal ticket for you as an adviser. 

  • You will have been sent a booking confirmation email (within 10 minutes of making your booking) if you have booked successfully. If you do not receive an email, contact us at events@ucas.ac.uk

  • If you have not made a group booking, there is still time. Find your nearest event.

You have a group booking! What's next?

1. Get your students signed up for their tickets - send your students step-by-step instructions to register for a ticket.  

  • Your students and advisers must register for one of your booked group tickets prior to the event.
  • Students will be unable to book a ticket without being signed in to UCAS Hub. All students need to have a UCAS Hub account to register for an event - to provide your students with a more personalised experience prior to attending the events and with their onward journey with UCAS, This can be done in advance or at the same time as registering for an event by visiting https://www.ucas.com/dashboard
  • We recommend that students use their personal email address when signing up with UCAS Hub so they can get updates all year round and when they finish school. 
  • Students can register for one of your booked tickets by entering the group booking reference number found in your booking confirmation email or within your ENet booking portal. 
  • You and your students must scan their QR code ticket to enter the event and can also use their QR code to scan with exhibitors to receive information about courses and open days. Please ask students to keep their ticket handy throughout the event. 

How to get students and advisers to register 

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2. Manage your booking 

Login to your ENet booking portal to manage your booking: 

  • Check how many of your students have registered against your group. 
  • Cancel any students who are no longer attending, 
  • Manage the number of tickets you have. 
  • Obtain a risk assessment. 
  • Download tickets for your registered group members who have lost their confirmation email/ticket. 
  • See who went to the event and print a list for Gatsby benchmarking. 

3. Update your booking  

As it gets closer to the event, you may have more or less students and other group members attending than you have booked for. Please login to your ENet booking portal and amend the number of tickets you have booked to ensure you have the correct number. This also frees up unwanted tickets for other schools or individuals wanting to book. 

Navigating the ENet booking portal

How to login to your booking

There are two ways to login to your booking:

  1. Click the link provided in your booking confirmation email.
  2. Visit www.ucas.com/enet (your online ENet portal) and enter your email address and password (not your adviser portal password).

Manage Group Bookings

Once you login to your booking, you will see the following screen:

e-net-adviser-landing-page.jpg

 

Session details section  

  1. Booking Ref - your unique booking reference.
  2. Session – session time slot(s) booked for your group – you may have more than one session booked. You only need to book your arrival time. You can stay at the event as long as you wish.  
  3. Allocation - number of tickets reserved for your group.  
  4. Used - number of individuals registered for your group.  
  5. Actions – Add (register) an adviser, change your group leader (to another registered adviser) or cancel the session you have booked.  
  6. Session details - current page is under a dark grey tab.  
  7. Email invitations – click this tab to invite your students and advisers (group members) to register for their personal ticket.  
  8. Your school name and the event you are managing.
  9. Risk Assessment - download the event risk assessment 4 weeks prior to the exhibition.

Email Invitations

e-net-adviser-email-invitation-page.jpg

  1. New Invite – this option allows you to add individuals and invite them manually to register. Individuals receive an email with a personal link. This expires in two weeks. Click ‘Resend Incomplete’ to resend emails to your list.  
  2. Upload invite list – click this option to upload an Excel file of your contacts to bulk invite - download the template file here. When uploading an excel file there only needs to be two columns, with column headings as shown: 
    invite-list-column-headers.jpg
    • You will need to upload a list of students and separate list of advisers.
    • Select ‘adviser’ or ‘student’ to define the type of contacts you are uploading.
    • Select the timeslot you are inviting your contacts too.
    • Once uploaded, your contacts are automatically sent an email with a personal link (which expires in two weeks) to register as part of your group booking.
  3. Resend Incomplete – click to resend emails to your list of people who have not registered.
  4. Export List – you can export a list of all the invitees and their status.
  5. Status – ‘Waiting’ shows that an invitation has been sent. ‘Accepted’ will appear when the individual has registered.

FAQs

Why can't I select a timeslot when booking?

If a timeslot is greyed out, it is fully booked. Contact us at events@ucas.ac.uk with details of the day, time and how many tickets you require and we will place you on our waiting list. We will notify you by email if spaces become available. 

Why can’t I log into ENet?

Ensure you are using the correct login credentials (included in your booking confirmation email). Visit www.ucas.com.enet, login with the email address used for your booking and the password provided in your booking confirmation. Also try clearing your cache and cookies and opening up a new browser window. Email us at events@ucas.ac.uk or call 01242 544808 for help to login. 

Where can I access a risk assessment for the exhibition?

The risk assessment will be available 4 weeks before the event date. You can find the event risk assessment by logging into your ENet account by going to www.ucas.com/enet and clicking on the ‘Risk Assessment’ tab at the top of the page. 

I can’t reset my password?

If you aren’t receiving our password reset email, please check your junk/spam folder and ensure that your IT department has whitelisted events@ucas.ac.uk and events@ucas.com. Still not receiving emails? Contact us at events@ucas.ac.uk or call 01242 544808.

How long can we stay at the event?

You can stay at the event for the duration of your booked timeslot. You will not be able to enter earlier than your allocated timeslot as we use our timeslots to manage capacity to ensure the safety of all attendees.  

Where can we park?

All parking information can be found in the visitor guide on the event page, under the ‘Attend’ tab. To navigate to the event page go to: https://www.ucas.com/applying/you-apply/what-and-where-study/ucas-events/ucas-discovery-events. Click on the event you are attending and then the Attend Tab. The visitor information and guide are on this page 4 weeks prior to the event. 

Why can’t I access the group booking?

Only the group leader can view and manage the booking. The group leader can be changed at any point, just contact us and we can arrange for the amendment if we have permission from the Group Leader or a member of staff at the school/college. 

Can I download all tickets for my student group?

Yes, you can download a PDF of all your students tickets from your ENet events booking portal, however for the best experience, your students should download their own individual ticket from their booking confirmation email.

To download your groups tickets Login to your ENet portal, click on the 'Used' section, click ‘ View ’ . You will see a list of all of your group members (including yourself). You can either print individual tickets by clicking ‘ Print ’ on same line as individuals or download a zip file with all the tickets

e-net-print-group-tickets.jpg

What are the event QR tickets used for?

Your students can scan their QR code ticket with exhibitors to share their contact details and receive information including relevant courses, apprenticeships and open days etc. 

We have not received the booking confirmation email?

How do I see who has registered as part of my group?

Login to your ENet portal, under the ‘Used’ section, click ‘View’. You will see a list of those registered on your booking. 

All of my allocation/tickets are taken so my students and advisers cannot register.

You can login to your ENet portal as a Group Leader to increase your booking capacity (allocation) if spaces are available. Please contact us if there is no option to increase. 

e-net-allocation-change.jpg

I want to cancel some student registrations as they are no longer attending or are duplicate bookings.

You can login to your ENet portal s a Group Leader, In the ‘used’ box, click ‘view’. A list of all your registrants will appear. Under ‘actions’, click ‘cancel’ next to the registrants that you would like to remove.  

 

e-net-cancel-student-booking.jpg

How can my students update or change their email address?

Login to their Hub account via https://www.ucas.com/dashboard#/ where they can change their email address and update their preferences within their account.

How do I update or change my email address?

Email events@ucas.ac.uk with the details of the change or call 01232 544 808.

How can students access their ticket?

On completion of their booking, students and advisers will see the screen below where they can click to download their ticket or add their ticket to wallet if the booking is made on a mobile phone. A screen shot of the QR code can also be taken. Additionally, students receive a confirmation email with a link to their QR code ticket .

 

booking-download-ticket-screen.jpg

Can I see which of my students have attended the event?

Yes, you can login to your ENet portal s a Group Leader, In the ‘used’ box, click ‘view’. A list of all your registrants will appear. Under ‘attended’, you will see a Yes for those who have attended and a No for those who have not. Please note that if a student has had to reregister, due to ticket issues on the day, they may not show as Yes.

e-net-attended-status.jpg