How to access your account
If you are an adviser or agent
If you are a teacher, adviser or agent and need to contact us about your account or any aspect of the application process, our Schools Team is here to help.
These contact details are a priority service for advisers only:-
Phone from UK: 0345 123 8001
Phone from outside the UK: +44 330 333 0239 (international call rates apply)
Email: adviserhelp@ucas.ac.uk
Or if you already have an account that you have accessed previously, you should be able to use the link below to access your adviser/agent dashboard.
If you are a HE provider
Please contact our Customer Success Team in the first instance, who will be able to assist:
Phone: 0344 984 1111
Email: cst@ucas.ac.uk
Or if you already have a provider account that you have accessed previously, you should be able to use the link below to access your provider dashboard.
If you are a student
Looking at setting up your account and personalising your Hub experience? It’s easy to register. Just answer a few questions and you’ll find lots of helpful information about your next steps.
If you have hearing difficulties, you can contact the Customer Experience Centre, using the text relay service:
- Phone from the UK – 18001 0371 468 0 468*
- Phone from outside the UK – +44 151 494 1260 (text phone) and ask the operator to dial 0371 468 0 468
*Calls will be charged at your standard network rate.
For any other information, please visit the contact us page.