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IT User Support Technicians

IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

Wages

New workers
AVERAGE
Experienced
£20,652
£31,333
£48,976

New workers start around £20,652. Normal pay is £31,333 per year.
Highly experienced workers can earn up to £48,976.

Available jobs

In the past year there were 127,571 vacancies for this type of job

4.94%

Projected job growth over the next 8 years

Related courses

People work towards these careers by taking these courses at college and uni.

What they do most days?

  • Reports on commonly occurring queries to detect underlying problems.

  • Maintains a log of work in progress, calls received, actions taken and problems detected.

  • Researches possible solutions in user guides, technical manuals and other documents.

  • Refers more complex or intractable problems to appropriate IT professionals.

  • Facilitates user access to systems.

  • Installs and upgrades hardware, cables, operating systems and/or appropriate software.

  • Advises users on how to resolve hardware and software problems.

  • Provides technical support to IT users.

Hard Skills

Hard skills are specific, learnable, measurable, often industry or occupation-specific abilities related to a position.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Technical Support

  • Help Desk Support

  • Active Directory

  • Microsoft Office 365

  • Microsoft Azure

  • Information Technology Infrastructure Library

  • Windows Servers

  • Operating Systems

  • Microsoft 365

  • Microsoft Windows 10

Soft Skills

Soft skills can be self-taught and usually do not necessitate a certain completed level of education.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Communication

  • Customer Service

  • Troubleshooting (Problem Solving)

  • Management

  • Problem Solving

  • Detail Oriented

  • Operations

  • English Language

  • Microsoft Office

  • Mathematics

How do I get a job like this?

People in these types of job started their career paths after studying courses like the ones below.

Routes to this career

See all

Computing with Foundation Year

University of Huddersfield

BSc (Hons) · 5 Years · Sandwich · Huddersfield · 22/09/2025

Tariff points: 64/64

3D Game Art

Buckinghamshire New University

BA (Hons) · 3 Years · Full-time · High Wycombe · 09/2025

Tariff points: 88/112

Software Engineering

University of Salford

BSc (Hons) · 4 Years · Sandwich · Salford · 09/2025

Tariff points: 112/112

Software Engineering

University of Northampton

BSc (Hons) · 3 Years · Full-time · Northampton · 22/09/2025

Tariff points: 112/112

Business Technology

University of the West of Scotland

BSc (Hons) · 4 Years · Sandwich · Paisley · 08/09/2025

Tariff points: N/A

Software Engineering

University Centre Truro and Penwith

FdEng · 2 Years · Full-time · Truro · 22/09/2025

Tariff points: 48/48

Software Engineering

University of Winchester

BSc (Hons) · 3 Years · Full-time · Winchester · 22/09/2025

Tariff points: 104/120

Computer Science

University Centre Peterborough

BSc (Hons) · 3 Years · Full-time · Peterborough · 09/2025

Tariff points: 64/64

Computing with Technology

Northumbria University, Newcastle

BSc (Hons) · 3 Years · Full-time · London · 09/2025

Tariff points: 112/112

Artificial Intelligence

University of Southampton

BEng (Hon) · 3 Years · Full-time · Southampton · 22/09/2025

Tariff points: N/A

Computer Science (Industrial)

University of Leeds

MEng (Hon) · 5 Years · Full-time with year in industry · Leeds · 24/09/2025

Tariff points: 144/160

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