As a customer of the scheme, you are obliged by our Terms of Service and Admissions Guide to report any cyber security incidents.
If you become aware of a security incident you must raise this with UCAS as a priority. This can be done:
- During working hours: by contacting the Customer Success Team on 0344 984 1111 or cst@ucas.ac.uk
- At other times: reporting via our self-service portal
In the event of a cyber security incident, we may need to temporarily disable your access to UCAS’ digital services (including MoveIT, weblink and the provider dashboard) until there is reassurance that the threat has been removed. In the meantime, we would provide you with one-to-one support to help minimise the impact to your admissions process.
Update your business continuity contacts
Please ensure you have updated your business continuity contacts. This will only be used if other channels are unavailable. This person must be whom we should contact to discuss measures taken regarding access to UCAS systems resulting from the incident. We need an alternative email address to your regular provider email and a mobile number – click here to add this information