A full list of scenarios that can be unpicked using this process can be found here. For any scenarios not covered here please contact the Customer Success Team, within the times outlined, who will be able to offer guidance and assist you with the more manual unpicking process.
After this time, you will need to contact the Customer Success Team for further support. Depending on the scenario, you may need permission from the applicant or seek permission if other providers are impacted.Unpicking confirmation decisions
Until 03:00 tomorrow, if you have made a confirmation decision in error, the self-serve unpicking facility will be available for you to use in web-link.