Did you know we have a technical support self-service portal, allowing you to raise technical support tickets yourself, so our teams can work on them straightaway.
The benefits of using the self-service portal are:
- your ticket gets logged in our system as soon as you hit submit, meaning that your issue or request will be worked on by our IT support analysts as quickly as possible
- there’s no waiting for someone to answer the phone or respond to your email, giving you more time to get on with your job once you’ve raised the ticket
- you can easily track progress of your tickets, and make updates or add information when required, via the portal interface
- you can also view your colleagues’ tickets, giving you greater visibility of what’s been raised at your university or college
- you can access the service availability pages and technical manuals from a single location
You can sign in using a link on the providers' landing page on ucas.com, under the Support and data tab.
If you are unable to access the portal, it may be that you have not yet been added as a user. Please contact the HEP Team, who can add you. Or, ask a colleague at your college or university who already has access to the portal to raise a request ticket, asking for you to be added as a user.
For further support and information, watch the video guides on the UCAS technical support self-service portal web page, or contact the HEP Team, or your Technology Relationship Manager.