The functionality is the same, but there are some new features, and an updated look.
If you are an existing user, you’ll need to reset your password the first time you sign in to the new environment.
If you’re not currently using the portal, visit the UCAS ServiceNow portal web page to find out how to register, and the types of tickets you can raise.
Why should I use the portal?
- Your ticket gets logged in our system as soon as you hit 'Submit', meaning your issue or request will be worked on by our IT support analysts as quickly as possible.
- There’s no waiting for someone to answer the phone or respond to your email, giving you more time to get on with your job once you’ve raised the ticket.
- You can easily track the progress of your tickets, and make updates or add information when required.
- You can also view your colleagues’ tickets, giving you greater visibility of what’s been raised at your university or college.
- You can access the service availability pages and technical manuals from a single location.