After this time, users of the portal will be presented with a fresh, new look and feel when raising service requests and report issues with UCAS’ technology.
As we mentioned in last week’s bulletin, you will be able to manage your own profile, view your ticket history and delegate the management of any tickets to colleagues so that they can provide and receive updates in your absence. You will also be able to add any commonly used request templates to a favourites list for quick access in the future.
Once its live, we will increase the functionality available to you on an iterative basis including, real-time feed of service availability and major incidents, as well the ability to search a knowledge base and use FAQs to get the help you need, faster.
You can carry on using the same URL to access the portal and existing usernames and passwords should be used as well.
If you experience any problems accessing the new look portal please contact our HEP Customer Success Team on: hep_team@ucas.ac.uk or 0344 984 111