The findings are key to helping us understand what it is you feel we are doing well, but, more importantly, what we need to improve to further enhance your experience of working with us.
We've produced an infographic to summarise the top level findings.
Providers’ overall satisfaction with UCAS’ services in 2018 was 84% – a fall from 89% last year. Based on providers’ feedback, it’s clear their interactions with our staff are overwhelmingly positive, but our systems continue to cause some concern. We know there’s a balance to be struck on making improvements for all our customers, and as we introduce new student-facing services, we’re mindful providers also need to see added benefits.
We’ve identified the key areas for improvement to deliver more value for providers. Our new application management service, due for delivery over 2019 and 2020, will play a key part in this, as will the new Tracker service coming later this year.