As part of our new incident management process, we are now providing you with analysis of any incidents which have occurred in relation to our systems and services. The
Filename: October 2014 post-incident report.pdf
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Document link: https://www.ucas.com/system/files?file=October%202014%20post-incident%20report.pdf
- delays in processing applicant and provider updates on Track
- odbc-link database unavailable
- Clearing choices only available to international applicants tick box
- problems receiving incoming calls
We appreciate that these incidents will have caused some inconvenience and would like to assure you that the resolutions were implemented in such a way as to maintain applicant data integrity. Full assessments were also carried out to ensure there was no impact on the data integrity for those providers affected.
If you have any queries relating to these incidents, please contact the HEP service desk on 01242 545 734.