We’ve taken your feedback on board and are changing the way we tell you about maintenance and issues, from tomorrow – Thursday 23 April.
Maintenance updates
When planning maintenance, we’ll update our UCAS technology page with full details. We’ll also signpost you to this information from our bulletins, so you know about upcoming maintenance, and the systems or services affected.
Communicating issues
Rather than emailing you each time there is a system issue, we’ll update our service status page. If there is a problem, the status of the relevant system will be updated and you’ll be able to link through to a page with full details to track the progress of the incident.
If an issue affects you and we need you to take action, we’ll email you, or try to incorporate this into bulletins, if possible.
If you have any questions, please contact your technology relationship manager.