As mentioned in our webinar on 7 April, we have made these changes to ensure the customer experience of our providers and commercial clients is enhanced, simplified, and professionalised. We want to facilitate a stronger, more strategic, trusted end-to-end engagement infrastructure, focused on customer success, and minimise the number of UCAS contact points for each provider.
We have created a new team of Customer Success Directors – in Sales & Marketing, responsible for the strategic relationship with our provider customers, covering both operational and commercial activity.
Each Customer Success Director will be assigned to a group of providers. Some UCAS colleagues have moved into different roles, and will be in touch over the coming weeks to inform you if you have a new contact at UCAS.
In the meantime, either continue to liaise with your relationship manager or, if you are in London, Northern Ireland, Scotland, Wales or the South West, email CustomerSuccessDirectors@ucas.ac.uk and we will respond as swiftly as we can.
For all your operational queries, you can also continue to contact our Data Collection Team at coursesdata@ucas.ac.uk or on 01242 544 864, or our HEP Team at hep_team@ucas.ac.uk or on 0344 984 1111.