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Contacting insurance choice applicants

We have received several queries asking for clarification about contacting insurance choice applicants.

Posted Wed 5 April 2017

The principles of admission in the Admissions Guide state that a provider must not approach an applicant who is holding a firm or insurance place at a provider (other than their own).

In addition to this statement, we would like to provide the following guidance:

  • You may contact an applicant who is insurance with you to provide information that would become relevant to them if they were to be unsuccessful in securing their firm choice place, and therefore later become firm with you. As an example, this could include information about your accommodation allocation process for these applicants. Communication must not encourage an applicant to amend their replies, or seek to market that course provider to the applicant.
  • You may contact an applicant who has declined your offer for market intelligence purposes only (such as decliners’ surveys).
Applicants who have not replied to their offers must not be encouraged to reply to their offers before their DBD date.