As you’ll hopefully have seen from our daily Clearing analysis, 50,420 applicants have been placed in Clearing to date, with 480,220 placed in total.
To support you through this year’s results period, we trialled several new operational processes, which we’d like to update you on:
- We unpicked 222 decisions during the results embargo, meaning when applicants signed in to Track on results day, they were presented with a correct Track status. Since then, 196 of these applicants have now either been placed or are holding offers. However, we have recently been made aware that decisions were not removed from an applicant’s ‘History of updates’ in Track, meaning applicants could view all decisions on their application. Only one applicant has contacted us about this, and we’re now reviewing it.
- We continued our zero breach embargo initiative – over 7,200 colleagues completed our zero breach training module, and it received a 98% satisfaction rating. However, 18 providers inadvertently breached the embargo, potentially affecting 1,153 applicants. While this is disappointing, all providers followed the correct notification process. We’ve provided details of the breaches to the SQA and JCQ awarding bodies, and the providers concerned will attend a mandatory workshop at UCAS later this year.
- Clearing was powered by our search and collection tools for the first time – both performed really well, with no incidents taking place. On A level results day, over 278,892 searches took place, and the average response time was just 0.3 seconds. ucas.com also maintained its number one search engine ranking for numerous Clearing and results-related terms. Overall, over 626,000 users viewed over 2.4 million pages on A level results day.
If you have any feedback on the above, please contact your relationship manager.