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Add and update your Clearing contacts

Remember to add the following contacts in the ‘Provider management’ section of the collection tool.

Posted Wed 7 July 2021
  • Text alert contacts: These will receive important texts from UCAS regarding time critical information during Confirmation and Clearing.  A test text was sent on Wednesday 7 July. If you, or your colleagues, did not receive a text and you expected to, please contact our Data Collection Team.
  • Clearing contacts: If you want to add a Clearing contact, it will be displayed against all published courses in the search tool, alongside the course contact details. If you do not have a specific Clearing contact, or do not want it to be displayed at this time, please add it at a later date.
  • Confidential Clearing contacts: The main and first point of contact for UCAS and other providers for urgent Clearing related queries. When supplying a telephone number please ensure this is one you will be available on throughout the C&C period. These will be displayed on the secure area of ucas.com for providers to use, from early August.