What is it?
During Confirmation and Clearing many confirmation decisions are being processed as exam results are sent out. Inevitably this means that situations may arise where decisions need to be amended. So, to make unpicking these easier and less time consuming during such a critical period, this opt-in process will take your permission to action any unpicks without you needing to further contact the Customer Success Team.
Please note: During the SQA and JCQ embargoes, this process will only apply to unpicking scenarios that are NOT covered by the self-serve unpicking ability in weblink.
Examples of unpick scenarios
If you opt in, you will be giving permission for the following decision/reply combinations on all of your courses to be unpicked on your behalf if another provider processes a decision in error:
CF back to CI
CD back to CI
UF back to UI
When does it operate?
The pre-approval unpick process operates from 5 July 2025 until 21 October 2025.
Opting in (and out)
Please complete the form below to indicate whether you are opting in or out of the process for the 2025 cycle.