Ross has over 12 years’ experience within the UCAS Customer Experience Centre, this insight gives him a great perspective on the admissions process. He has extensive experience of designing and delivering training on key issues that impact on progression to higher education, including professional development sessions for those advising applicants, and sessions to parents and young people on the UCAS process and making the transition to higher education.Ross has over 12 years’ experience within the UCAS Customer Experience Centre, this insight gives him a great perspective on the admissions process. He has extensive experience of designing and delivering training on key issues that impact on progression to higher education, including professional development sessions for those advising applicants, and sessions to parents and young people on the UCAS process and making the transition to higher education.