This is primarily a discussion session, with Simon Gardner from UCAS outlining how UCAS deals with applicant complaints, and Peter Chetwynd from King’s College London talking through some of their more challenging cases, and the lessons learned. This will be followed by a group discussion on the following:
- What is appropriate (or inappropriate) behaviour?
- What is within scope for admissions to consider – e.g. should social media activity have any bearing on an application?
- What happens when behaviour is not appropriate? What should/can providers do?
- How do we respond to emerging situations that aren’t covered by any of our policies or caveats?
Learning outcomes:
- An understanding of how UCAS approaches complaints, and how it works with higher education providers to resolve these.
- A sense of some of the difficult situations that can arise with applications, and some thoughts on how to go about resolving them.
- Some prompts for areas of policy/process that you might want to review to close off any gaps or loopholes you hadn’t previously noticed.