Administration and Office Work

Managers in transport and distribution plan, organise, and co-ordinate the activities and resources necessary for the safe, efficient and economic movement of passengers and freight by road, rail, sea and air transport.

Cyber security professionals design, implement, test and maintain cyber security systems and track, investigate and analyse data linked to cybercrime.

Managers in this unit group plan, organise, co-ordinate and manage resources to undertake the systematic investigation necessary for the development of new, or to enhance the performance of existing, products and services.

Job holders in this unit group perform a variety of other professional legal occupations.

Job holders in this unit group advise on the formulation and implementation of policy in the public and private sectors, develop and implement substantial business, statistical and administrative systems, and perform a variety of functions.

Chartered company secretaries and governance professionals ensure companies conform to relevant legal, statutory and financial requirements and monitors standards of corporate governance.

Business and related research professionals carry out a variety of research activities for the broadcast and print media, for the police and armed forces intelligence services, for national security agencies and in other non-scientific areas.

Database administrators and web content technicians administer, maintain and provide user support for databases and websites and assist in the design and development of databases; and monitors social media sites for posts and comments on behalf of companies.

Counsellors provide counselling services to clients with a wide variety of problems by means of assisting them to reach their own resolutions to the difficulties they face. Counsellors may specialise in a particular area or client group or address a wide range of issues.

Job holders in this unit group inspect goods to ensure compliance with regulations concerning payment of duty, establish that persons entering and leaving the UK have necessary authorisation for crossing national borders, monitor maritime conditions, undertake search and rescue operations, plan and coordinate services of private detective agencies and security measures for individuals, establishments or organisations, investigates activities such as fraud and other crimes, and perform other security and protective service occupations.

Job holders in this unit group advise on the effectiveness of an organisation’s procedures, systems and methods and perform other business and related functions.

Data analysts gather and organise a variety of data and analyse it to understand what it means for their organisation or society.

Buyers and procurement officers organise and undertake the buying of raw materials, equipment and merchandise from manufacturers, importers, wholesalers and other sources for distribution, resale or for own internal use.

Merchandisers ensure that stores are supplied with goods, liaise with suppliers, decide on pricing and promotions and advise retailers on the optimum display of merchandise.

Project support officers assist in the organisation, planning, monitoring and direction of a project and ensure it is adequately resourced and on schedule.

Other vocational and industrial trainers provide instruction in manual, manipulative and other vocational skills and advise on, plan and organise vocational instruction within industrial, commercial and other establishments.

Human resources and industrial relations officers conduct research, analyse data and advise on recruitment, training, staff appraisal and industrial relations policies and assist specialist managers with negotiations on behalf of a commercial enterprise, trade union or other organisation.

National government administrative occupations undertake a variety of administrative and clerical duties in national government departments, and in local offices of national government departments.

Officers of non-governmental organisations perform a variety of administrative and clerical tasks in the running of trade associations, employers’ associations, learned societies, trade unions, charitable organisations and similar bodies.

Local government administrative occupations undertake a variety of administrative and clerical duties in local government offices and departments.

Book-keepers, payroll managers and wages clerks maintain and balance records of financial transactions, oversee the operation of payroll functions and calculate hours worked, wages due and other relevant contributions and deductions.

Job holders in this unit group carry out a variety of finance-related administrative functions.

Finance officers oversee book-keeping, general accounting and other financial and related clerical functions mainly within local government and a variety of public sector organisations.

Careers advisers and vocational guidance specialists give advice on careers or occupations, training courses and related matters, direct school leavers and other job seekers into employment and assess their progress.

Information technology trainers provide instruction in the use of computers for professional and personal purposes and advise on, plan and organise IT training within industrial, commercial and other establishments.

Pensions and insurance clerks and assistants provide general clerical support to senior colleagues and perform specialist clerical tasks in relation to the administration of pensions and insurance policies.

Office managers plan, organise and co-ordinate the activities and resources of offices within commercial, industrial and other non-governmental organisations and public agencies. (National and local government office managers are classified to unit group 3561: Public services associate professionals.)

Human resources administrative occupations provide administrative support for the human resources (HR) operations within organisations.

Job holders in this unit group are responsible for recording, filing and disseminating information for a business, organisation or individual.

Office supervisors oversee operations and directly supervise and coordinate the activities of those carrying out general administrative and clerical work and performing specialist administrative and clerical duties in relation to finance, records, sales and other services to a variety of commercial, industrial and other non-governmental organisations and public agencies.

Customer service managers plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and manage customer service occupations.

Medical secretaries deal with correspondence, make appointments and handle patients’ queries file and maintain medical and other records transcribe notes and dictation and perform other clerical tasks in hospitals/surgeries and other medical establishments.

Legal secretaries file and maintain legal and other records, transcribe notes and dictation into typewritten form and perform other routine clerical tasks in legal practices.

Data entry administrators enter a variety of information into databases using various software packages and assist colleagues in retrieving information.

Records clerks and assistants maintain and update electronic and/or hard copy documents, correspondence and other records, and organise their storage.

Company secretaries (excluding professional/chartered company secretaries) file and maintain company records, translate notes and dictation into typewritten form and perform other clerical tasks within commercial organisations.

School secretaries provide administrative support in schools by keeping and maintaining school records and performing a range of routine clerical tasks within the school.

Personal assistants and other secretaries provide administrative and secretarial support to individuals, departmental or management teams within organisations.

Receptionists receive and direct telephone calls and visitors to commercial, government and other establishments.

Typists and related keyboard occupations type letters, memos, reports and other documents from draft, handwritten or dictated matter, using appropriate software packages.

Nursing auxiliaries and assistants assist doctors, nurses and other health professionals in caring for the sick and injured within hospitals, homes, clinics and the wider community.

Sports and leisure assistants, provide and maintain facilities for sporting and recreational activities and supervise their use, maintain the continuity of entertainment and social events, offer odds and accept bets on the result of sporting and other events, control gambling activities, work behind the scenes in production and broadcasting enterprises in a supporting role to ensure operations run smoothly.

Telephonists receive and direct callers in commercial, industrial and other establishments, and operate telephone (public) and office (private) switchboards to advise on, and assist with, making telephone calls and to relay incoming, outgoing and internal calls.

Call and contact centre occupations receive and respond to telephone calls from potential clients and existing customers regarding the products and services offered by an organisation.

Communication operators operate telecoms equipment to transmit and receive signals and messages.

Job holders in this unit group perform a variety of customer service occupations

Customer service supervisors oversee operations and directly supervise and coordinate the activities of a customer services team dealing with the responses, complaints or further requirements of purchasers and users of a product or service.

Driving instructors co-ordinate and undertake the instruction of people learning to drive cars, motorcycles, buses, fork-lifts and haulage vehicles.

Job holders in this unit group perform a variety of elementary clerical and administrative tasks within offices.

Exam invigilators set up, run and invigilate exams to ensure exams are conducted in line with the relevant regulations.