Call and Contact Centre Occupations
Wages
New workers start around £10,823. Normal pay is £21,219 per year.
Highly experienced workers can earn up to £34,260.
Available jobs
In the past year there were 131,507 vacancies for this type of job
Projected job growth over the next 8 years
Related courses
People work towards these careers by taking these courses at college and uni.
What they do most days?
Arranges for field staff to visit the caller if further assistance is required.
Maintains details of calls received, the action taken as a result of a call and updates customer database as required.
Advises on services available and sells additional products or services.
Informs existing and potential customers on any immediate action to be taken, and refers the matter to a more senior member of staff if necessary.
Interviews caller to establish the nature of any complaint or the requirements of the client.
Answers incoming telephone calls from existing or prospective customers.
Hard Skills
Hard skills are specific, learnable, measurable, often industry or occupation-specific abilities related to a position.
Skills are ranked based on the number of job adverts that list them as required skills.
Soft Skills
Soft skills can be self-taught and usually do not necessitate a certain completed level of education.
Skills are ranked based on the number of job adverts that list them as required skills.