Telephone Salespersons

Telephone salespersons obtain, receive, process and record telephone orders for goods and services.

Wages

New workers
AVERAGE
Experienced
£8,027
£21,552
£43,213

New workers start around £8,027. Normal pay is £21,552 per year.
Highly experienced workers can earn up to £43,213.

Available jobs

In the past year there were 48,947 vacancies for this type of job

3.09%

Projected job growth over the next 8 years

Related courses

People work towards these careers by taking these courses at college and uni.

What they do most days?

  • Maintains record of sales statistics, customers contacted and changes to customer details.

  • Arranges despatch of goods and services, information and/or brochures to customers.

  • Receives orders for goods/services by telephone and records relevant details.

  • Quotes prices, credit terms and delivery conditions and records details of orders agreed.

  • Telephones potential customers, explains purpose of call, discusses their requirements and advises on the goods/services being offered.

  • Learns about the product(s)/service(s) to be sold.

Hard Skills

Hard skills are specific, learnable, measurable, often industry or occupation-specific abilities related to a position.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Telemarketing

  • Outbound Calls

  • Customer Relationship Management

  • Sales Prospecting

  • Business To Business

  • Cold Calling

  • Selling Techniques

  • Phone Sales

  • Marketing

  • Key Performance Indicators (KPIs)

Soft Skills

Soft skills can be self-taught and usually do not necessitate a certain completed level of education.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Sales

  • Communication

  • Customer Service

  • Self-Motivation

  • Time Management

  • Resilience

  • Computer Literacy

  • Interpersonal Communications

  • Rapport Building

  • Organizational Skills

How do I get a job like this?

People in these types of job started their career paths after studying courses like the ones below.