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Customer Service Supervisors

Customer service supervisors oversee operations and directly supervise and coordinate the activities of a customer services team dealing with the responses, complaints or further requirements of purchasers and users of a product or service.

Wages

New workers
AVERAGE
Experienced
£17,202
£30,172
£50,451

New workers start around £17,202. Normal pay is £30,172 per year.
Highly experienced workers can earn up to £50,451.

Available jobs

In the past year there were 64,038 vacancies for this type of job

5.28%

Projected job growth over the next 8 years

Related courses

People work towards these careers by taking these courses at college and uni.

What they do most days?

  • Discusses customer responses with managers with a view to improving the product or service provided and to resolve operational problems.

  • Establishes and monitors work schedules to meet the organisation's requirements.

  • Develops and plans training for their teams.

  • Liaises with clients and handles more complicated or sensitive complaints and queries.

  • Directly supervises and coordinates the activities of a help and advisory services to provide support for customers and users.

Hard Skills

Hard skills are specific, learnable, measurable, often industry or occupation-specific abilities related to a position.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Invoicing

  • Customer Relationship Management

  • Key Performance Indicators (KPIs)

  • Data Entry

  • Booking (Sales)

  • Finance

  • Administrative Support

  • Order Processing

  • Marketing

  • Warehousing

Soft Skills

Soft skills can be self-taught and usually do not necessitate a certain completed level of education.

Skills are ranked based on the number of job adverts that list them as required skills.

  • Customer Service

  • Communication

  • Sales

  • Detail Oriented

  • Problem Solving

  • Management

  • Leadership

  • Microsoft Excel

  • Organizational Skills

  • Administrative Functions

How do I get a job like this?

People in these types of job started their career paths after studying courses like the ones below.

Routes to this career

See all

Business Enterprise

University College Birmingham

FdA · 2 Years · Full-time · Birmingham · 16/09/2024

Tariff points: 32/56

Business Studies

University of Worcester

BA (Hons) · 3 Years · Full-time · Worcester · 09/2024

Tariff points: 64/64

Business Administration

Hult International Business School

BBA (Hons) · 2-4 Years · Full-time with time abroad · London · 09/2024

Tariff points: N/A

Business Studies

Sheffield Hallam University

BA (Hons) · 3 Years · Full-time · Sheffield · 09/2024

Tariff points: N/A

Travel and Tourism

Middlesbrough College

FD · 2 Years · Part-time · Middlesbrough · 09/2024

Tariff points: 48/48

Business

Northeastern University London

BSc (Hons) · 3 Years · Full-time · London · 02/09/2024

Tariff points: N/A

Business Administration

SP Jain London School of Management

BBA (Hons) · 4 Years · Full-time · London · 11/09/2024

Tariff points: 120/120

Business

SGS (South Gloucestershire and Stroud College)

HNC · 1 Year · Full-time · Bristol · 09/2024

Tariff points: 48/48

Business

University of Portsmouth

HND · 2 Years · Full-time · Waterlooville · 23/09/2024

Tariff points: 48/56

Business

Yeovil College University Centre

HND · 2 Years · Full-time · Yeovil · 09/09/2024

Tariff points: 48/48

Business Administration (Top-up)

University of Central Lancashire

BA (Hons) · 1 Year · Full-time · Preston · 23/09/2024

Tariff points: N/A

Applied Business (Management)

University of Wales Trinity Saint David

BA (Hons) · 3 Years · Distance learning (full-time) · Carmarthen · 23/09/2024

Tariff points: 88/88

International Business

University of Westminster, London

BA (Hons) · 4 Years · Full-time with time abroad · London · 16/09/2024

Tariff points: 112/112

Business

Petroc

FdA · 3 Years · Part-time · Barnstaple · 09/2024

Tariff points: 48/48

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