Having difficult conversations with applicants and parents
Tuesday 30 March 2021
12:00 - 12:50
Discussion - this may involve a short presentation or a panel, however the majority of the session will be interactive.
Open to all
Summary
On occasion, applicants and parents can disagree with admissions processes or decisions, leading to difficult conversations or unacceptable behaviour. Join us for a panel discussion as colleagues from UCAS and HEPs share their experiences and some case studies.
Learning outcomes:
- See the how others handle difficult conversations.
- Gain tips and techniques for handling difficult interactions.
