This structure has customer success directors at its heart, with a host of people behind them ready to support you.
Our customer success directors are:
- Rupy Sangha
- Harriet Sims
- Sarah Underwood
- Jack Taylor
They will work in collaboration with key customer managers and other key teams in the business (below) to understand your strategic goals and realise your recruitment strategies. They are also supported by the new customer success team in Operations (resulting from a merge of the HEP team and Client Services team) who continue to service your operational needs and UCAS campaign bookings.
Other support teams
Customer Success Team
For admissions/operational queries: cst@ucas.ac.uk or phone 0344 984 1111
For UCAS campaigns: services@ucas.ac.uk or phone 01242 544 881
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The Customer Success Team supports you in all areas relating to our application processes and operational policy - they can also support technical issues and escalate problems across the business as appropriate.
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The team also deals with all frontline enquiries relating to UCAS campaigns.
Data Collection Team
This team provides a telephone and email support service to all providers on using UCAS' systems to maintain course listings.
Tel: 01242 544 864
Email: coursesdata@ucas.ac.uk
IT support
Raise a technical support ticket in the ServiceNow portal.