Following a review of the structure of our customer-facing teams, we have created a new model for engaging with providers, which focuses on customer success.
This structure has customer success directors at its heart, with a host of people behind them ready to support you.
Our customer success directors are:
They will work in collaboration with key customer managers and other key teams in the business (below) to understand your strategic goals and realise your recruitment strategies. They are also supported by the new customer success team in Operations (resulting from a merge of the HEP team and Client Services team) who continue to service your operational needs and UCAS campaign bookings.
Hear from one of our partners on the benefits of working with UCAS. We support our client base through our customer success directors, who connect them with their needs.
For admissions/operational queries: cst@ucas.ac.uk or phone 0344 984 1111
For UCAS campaigns: services@ucas.ac.uk or phone 01242 544 881
The Customer Success Team supports you in all areas relating to our application processes and operational policy - they can also support technical issues and escalate problems across the business as appropriate.
The team also deals with all frontline enquiries relating to UCAS campaigns.
This team provides a telephone and email support service to all providers on using UCAS' systems to maintain course listings.
Tel: 01242 544 864
Email: coursesdata@ucas.ac.uk
Raise a technical support ticket in the UCAS support portal.