- The facts about Clearing
- Clearing terms explained
- Seven steps to securing a place
- Vacancy information
- University / college details
- Speak to an adviser
- Access our online systems
- Other help and advice
- FAQs
- For HE staff
- For parents
- For advisers
- Track progress
- Media releases
Speak to an adviser
UCAS helpline - 0871 468 0 468
If you need help applying through Clearing or have a query about your application, you can contact our Customer Service Unit on +44 (0)871 468 0 468. Calls from BT landlines will cost no more than 9p per minute. The cost of calls from mobiles and other networks may vary.
Our opening hours over the Clearing period are:
Monday 11 - Wednesday 13 August | 8.30am - 6pm |
Thursday 14 and Friday 15 August | 8am - 8pm |
Saturday 16 August | 9am - 5pm |
Sunday 17 August | 10am - 5pm |
Monday 18 - Friday 22 August | 8.30am - 6pm |
Saturday 23 August | 10am - 2pm |
Sunday 24 August | Closed |
Monday 25 August (Bank Holiday) | 10am - 2pm |
Tuesday 26 August onwards | Normal opening hours (8.30am - 6pm) |
BBC exam results helpline - 0808 100 8000
Call free for expert, independent information and advice on applying for university or college, taking time out or choosing to enter employment. All calls are dealt with in confidence by specially trained advisers who have access to an online database, developed by UCAS and the Department for Children, Schools and Families (DCSF), which will provide up-to-the-minute information on course availability.
The helpline is available at the following times.
Tuesday 5 August - Saturday 23 August | 10am - 6pm (helpline closes at 12 noon on 23 August) |
Tuesday 5 August | 8am - 8pm (Scotland) |
Thursday 14 and Friday 15 August | 8am - 8pm (England, Wales and Northern Ireland) |
Other help and advice
Speak to your chosen universities and colleges to find out more about the courses and campuses. What's even better is to visit the university or college so that you can get a feel for the place and speak to advisers whilst you are there.
It is also useful to speak to a careers adviser or a tutor from your school before making a decision.